Ross University Blog

Dr. Paula Wales on the launch of the ROSS Model: Rely On Student Services

June 17, 2014

Hello. I’m Dr. Paula Wales, Senior Associate Dean of Student Affairs at Ross University School of Medicine, and I’m very pleased to announce the launch of the ROSS advisory model – ROSS as an acronym for Rely On Student Services. The purpose of this new clinical advisory model is to help ensure that students who are dispersed throughout the country keep connected, stay on track in terms of their clinical timelines, and receive the career and match advising they need to succeed.

In the new model there is a coordinated team of six advisors for each student. Every advisor has had training in functional areas, such as registrar, career development, and clinical advising. They have also had cross-training and additional training in skills like teambuilding and customer service. Each team also partners with a financial aid advisor in N.J., making for a wrap-around model of services.

When a student calls, he or she will be directed to a specific advisory team, based on alphabetical criteria. That way, the team and the student will get to know one another over time, fostering better understanding and resulting in better service, whether there are questions about the Match, Step scores, electives, letters of reference, personal statements, or anything else.

In addition, we are also extending the hours of service during which clinical students may phone their advisory team. The extended hours are 8 a.m. to 8 p.m. Monday through Friday, and 10 a.m. to 2 p.m. on Saturday.
We want our clinical students to know that they have a career advisory team standing by, ready to help them. The team will also be proactive, reaching out to each student every month, to check in and ask: how’s it going? Do you need any help?

Watch out for future blog posts where I’ll introduce you to some of the wonderful people on our ROSS clinical advisory teams.

Tags: Student Services

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